Self-service on way in Revenue

By Maria Pepper

Published 08/10/2016 | 00:00

Taxpayers calling to the Revenue Commissioners office in Anne Street will need to make an appointment in future to have their case handled in person by a member of staff.

Plans are underway to provide self-service facilities on computers and telephones in the public office with the Revenue operating an appointment service for customers who wish to discuss their tax affairs face to face with a revenue officer.

'The plans to renovate the Wexford public office are at a very early stage and the new office will include a public area incorporating telephones and online contact points,' said a Revenue press officer.

'It is envisaged that the Wexford office will operate an appointment service. Appointements will be facilitated on a basis agreed with the taxpayer in each instance,' she said.

The Revenue spokesperson said staff will also be available to assist customers who call in to use the self-service facilities.

'Revenue is engaged in expanding and developing online services to facilitate customers in managing their tax affairs online. This is in response to the changing expectations of our customers,the need to minimise costs for Revenue and our customers, and to ensure that we continue to provide a high quality, efficient, value for money service,' she said.

The public office is to be refurbished to faciitate the changes and may require the Anne Street premises being closed for a period of time

However, these plans are at a 'very early stage' and are currently in the design phase and any temporary closure resulting from the renovation work is not imminent, according to the spokesperson. 'During the renovations, a temporary closure of the public office may be necessary. If this is the case, it will be well advertised in advance, locally and on the Revenue website, and arrangements will be put in place to facilitate customers. It is not possible to say at this early stage when the renovations will begin,' she said.

She said that in addition to the enhanced self-service options that will be available, it is envisaged that the Wexford office will operate an appointment service. 'Appointments will be facilitated on a basis agreed with the taxpayer in each instance. Staff will also be available to assist customers that call into the office unannounced.'

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