Wednesday 13 December 2017

100 new jobs at local call centre

David Tucker

Some of the current staff at work at the Eishtec premises in Drinagh.
Some of the current staff at work at the Eishtec premises in Drinagh.

EISHTEC in Wexford is to create 100 new jobs at its smartphone technical support centre in Drinagh.

Director and co-founder of the company Colm Tracy said the jobs would in addition to the 250 that the company promised last December.

Mr. Tracy said the expension had been made possible by 'the outstanding performance of the team in Wexford' which had made it possible to go out and seek new business.

The call centre in Wexford provides technical smartphone support for T-Mobile customers in the UK.

The 100 new Wexford jobs came as part of an announcement of 250 new jobs by Eishtec, the balance going to Waterford.

Mr. Tracy said the new Wexford jobs would be rolled out next March or April and the company still had some positions open from its current and previously announced expension.

He said that once the new jobs came on stream, the company would be employing 350 people at its facility in Drinagh.

Mr. Tracy said the company was delighted to be able to create more jobs in the town, but it was not without its challenges.

'It means a lot of work and effort, such rapid growth is very challenging,' he said.

Eishtec set up business in Sinnottstown Lane, Drinagh, in mid-February last year.

With the new jobs bringing a significant amount of money into the local economy, another spin-off was for local hotels benefitting from clients sending over teams of people to work with Eishtec staff in the new operation.

Mr. Tracey said previously that while the majority of jobs were for customer service representatives there were roles for team leaders drawn from within the ranks of the recruits and existing staff.

'Everyone goes through a training course. You're talking about FETAC level 6 in cusomer support,' he said.

Anyone interested in applying for the jobs can do so through the company's website

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