independent

Wednesday 17 January 2018

Customers cash in on bank's faulty ATM

A SMALL number of Wexford's Bank of Ireland customers were among those who temporarily benefited from a technical problem with its ATM and Laser card systems last week.

A spokesperson for Bank of Ireland said yesterday (Tuesday) that they would not confirm the volume of transactions at its ATMs in Wexford that saw customers withdraw in excess of their available balance, but pointed out that it was ' very low level activity'.

The spokesperson said that most ATM customers in Wexford would have had a transaction declined or received less cash than they required during the technical problems and they apologised to them.

However, it also confirmed that some customers withdrew funds in excess of their available balance, which has created an unauthorised overdraft position for them for which they are now liable.

The spokesperson said this was ' a very, very small number of customers' and that they will be allowed pay it back interest free. The technical glitch meant that people with money in their account could not withdraw as much as they wanted, but those low on funds were able to access more than their limit.

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